I am in the construction industry and your folks did a better job than I've seen on commercial project with the care to detail.
The owner of the company did a great job of explaining scope, options, and costing.
I expected to be picking nails out of the grass and flower beds for a while. Didn't expect the number of nails on the driveway. The magnet was leaning against the garage door and got lots up when I borrowed it. Then the dumpster vanished and there was another round of pick up on the driveway.
You were not the low bid, you were not the high bid. Your pricing, means & methods were explained clearly without any high pressure sales pitch to sign now and we'll be able to get you one time better offer. After I read the proposal and called with questions you provided good explanations.